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Refund policy

1. CANCELLATION POLICY

  •  If the Customer places an Order and due to some reason LingusX is unable to ship the Product, the Order will be cancelled and the transaction amount, if already paid, will be refunded to the Customer in accordance with these terms.
  • Some situations that may result in the Customer’s Order being cancelled include, without limitation, non-availability of the Products or quantities of Products ordered by the Customer, non-availability of the Services, inaccuracies or errors in pricing information, or occurrence of a Force Majeure Event.
  • LingusX will contact the Customer (at its sole discretion and if required) if all or any portion of the Customer’s Order is cancelled or if additional information is required to accept the Customer’s Order.
  • A promo code, once used for a particular Order shall not be reused in case of cancellation of Order either by the Customer or LingusX. 
  • The Customer may place a request for cancellation of partial or entire Order between Monday to Saturday from 10 AM to 8 PM by writing to LingusX at [email protected] any time before the Order has been shipped. In case of requests for Order cancellations, LingusX reserves the right to accept or reject such requests for any reason whatsoever.
  • The Customer can raise a request for cancellation for one or all Products in the Order before such Order is dispatched by LingusX, except where the Products in the Order are part of (a) a package of other Products, or (b) if the Products are part of a promotional package (collectively referred to as “Combo Product Pack”). If the Customer raises such a request for cancellation, the Order for the Combo Product Pack shall stand cancelled as a whole.
  • The Customer will not be able to cancel Orders that have already been processed. LingusX has the full right to decide whether an Order has been processed or not. The Customer hereby agrees not to dispute the decision made by LingusX and accepts LingusX’s decision regarding the cancellation.

2. TERMS OF RETURN AND REFUND

  • We will be sending a user manual in two languages, English & Hindi, which tells the user before unboxing the product. Please take a video of unboxing it and then check the product while the video is ON all the time, which will be safer for the buyer to claim a replacement or refund without any hustle if lingerie is defective. LingusX strictly does not offer any return or replacement of Products that have partly-used or used due to the personal nature of the products and hygiene reasons. The customer may raise a request for the return or replacement of a product only within 2 days from the receipt of the order (“Defective Delivery Return Window”) in case the customer is returning or replacing the product due to it being damaged and/or defective (“Defective Delivery”). It is mandatory for the Customer to make an unboxing video clearly depicting the issues with the Product and submit  the same to LingusX along with the request for return or replacement of Product, once LingusX support team receives the product from ShipRocket after the analysis from video and actual product return, we will initiate the refund within 2 days. The customer acknowledges and agrees that LingusX shall not accept the Customer’s return orreplacement request for Defective Delivery if such Customer does not raise the request within the Defective Delivery Return Window. All the details should be exchanged over the email [email protected] or WhatsApp may be used to guide customers; however, the submission of proof will be accepted via email only.
  • We will notify you once we’ve received and inspected your return to let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
  • The Customer agrees and acknowledges that LingusX shall not process request for return or replacement of the Product in case (a) the Product has been used or altered; (b) the Product is received in a physically damaged condition different from the condition of the Product in the unboxing video submitted by the Customer; (c) the Product is returned without original packaging including price tags, labels, samples; (d) LingusX is not satisfied with the images or videos submitted by the Customer; and (e) the request is initiated beyond the Defective Delivery Return Window. 
  • For any request for return or replacement (as applicable) of Product, the Customer shall take pictures or videos clearly depicting the issues with the Product and submit the same to LingusX along with the request for return or replacement of Product. The Customer understands that merely raising a request for return or replacement does not entitle such Customer to a refund or replaced Product. The request for return or replacement of Product shall only be processed if LingusX in its sole opinion is satisfied with the images or videos submitted and has expressly acknowledged and accepted the defect in the Product. The Customer agrees not to challenge such decision in any manner whatsoever.
  • The Product warranty does not apply to (a) defects or damage to the Product resulting from misuse, tampering, improper, or unreasonable use; (b) defects to the Product due to improper storage, unusual physical or electrical stress; (c) scratches, dents or physical damage of the Product unless caused by LingusX and notified to LingusX during the Defective Delivery Return Window; (d) ordinary wear and tear of Products; (e) Products which the Customer has got repairs conducted by third party, unofficial repair centers or individuals; and (f) Product returned without the original packaging including price tags, labels, samples. Any damage to a removable part will not result in the replacement of the entire Product, and only that part of the Product which is damaged shall be covered under warranty.
  • All of LingusX’s Products are packaged with tamper-proof packing. The Customer shall ensure to not accept any package containing the Products where the seal is tampered or outer package is damaged. It is expressly clarified that acceptance of a tampered or damaged package by the Customer will automatically disqualify such Customer from any return or replacement request for Defective Delivery.
  • THE CUSTOMER ACKNOWLEDGES AND AGREES THAT ANY RETURN OR REPLACEMENT OF THE PRODUCT, APPROVED BY LINGUSX IN ACCORDANCE WITH THIS POLICY SHALL BE STRICTLY PROCESSED ON A ONE-TIME BASIS. IT IS EXPRESSLY CLARIFIED THAT LINGUSX SHALL NOT PROVIDE ANY RETURN OR REPLACEMENT OF A PRODUCT WHICH HAS ALREADY BEEN RETURNED OR REPLACED. ONCE A PRODUCT HAS UNDERGONE THE RETURN OR REPLACEMENT PROCESS, IT IS CONSIDERED FINAL.
  • Details in relation to such refunds shall be informed to the Customer through the registered mobile number or email ID that was used at the time of signing-up or in such other manner as may be indicated by LingusX . LingusX reserves the right to honour such refund requests in a manner it deems fit and it is clarified that such refund requests shall be accepted by LingusX only in exceptional cases. The Customer agrees not to challenge such decisions in any manner whatsoever.